“Knowledge is a fluid mix of framed experience, values, contextual information, and expert insight that provides a framework for evaluating and incorporating new experiences and information.” (Davenport and Prusak, 1998:5)

Knowledge Management is a multi-disciplined approach to achieving organisational objectives by making best use of knowledge. It involves the design, review and implementation of both social and technological processes to improve the application of knowledge, in the collective interest of stakeholders (NSW Govt. Australia: AS 5037 Clause 1.2.4)

To identify or define knowledge management we must answer three questions:

1. What is the knowledge in the context of the organization?
2. What are the strategic objectives of the organization?
3. What is required to be done to facilitate learning, innovation and sharing to achieve the above objectives?

(http://www.allkm.com/km_system/definition_knowledge_management.php)